Phones charge. You get paid.
A Chargefull station holds eight power banks. Customers scan the code, pay by card and take one. On the Earn plan you keep 80% of every rental, for a £5 monthly fee per station.
One rental, start to finish
Someone walks in on 2%. Twelve seconds later they are charging, and your venue is £1.42 better off.
Meet the One
Our standard station, working in venues today. Nardo grey, a bright screen with the QR code, blue light strips and eight power banks lit with our logo.
- 8 power banksEach with iPhone, USB-C and Micro USB cables built in
- 4G built inPlug into a socket and it is online. No Wi-Fi to set up
- Certified safeCE, UKCA, UN 38.3 and RoHS
- Return anywhereCustomers can drop it back at any Chargefull station
Rent with our app, or without one
Customers scan the code with their camera and pay in the web app, no download needed. Regulars can get the Chargefull app to find nearby stations and track their rentals.
What would yours earn?
Move the slider to how many rentals you think a station gets a day. Fully gets more excited as it goes up.
Worked out on £2 rentals, Stripe card fees of 1.5% + 20p, your 80% share on the Earn plan and the £5 monthly fee per station. 30 days a month.
£75.96yours each month
£911.52 a year · pays for itself in 2.9 months
Meet Fully
Fully lives in every Chargefull station and has one great love: phones. Any phone. Yours especially. Fully cannot walk past a phone on 3% without stepping in, and earns your venue money every time.
- Screen time24 hours a day. Fully is fine with this.
- Favourite number100, as in per cent.
- Biggest fearA phone dying halfway through a voice note.
Four stations, from £219
The One is our standard station, in venues today at £219. Tap adds a card reader, and the two Towers are for big spaces. Same app, same plans.
Two plans. Both simple.
You buy the station once, from £219. Then pick a plan for how the rental money is split. The plan fee is a small monthly charge for each station you run.
Earn plan
You keep 80%of every rental, after card fees
Plan fee: £5 a month for each station
We keep 20% for running payments, the app, the 4G SIM and support. Best for busy bars, cafes and shops.
See the Earn planService plan
You keep 100%of every rental, after card fees
Plan fee: £19 a month for each station
A flat fee instead of a share. Or set charging to free as a perk for guests, patients and members.
See the Service planMade for the place you run
Anywhere people sit for twenty minutes with a phone in their hand.
Plug it in once. It runs itself.
Order
Buy here. It ships from UK stock with eight charged power banks.
Plug in
Put it near a socket where people can see it. It connects over its own SIM.
They rent
Scan, pay by card, take a power bank. Return it to any Chargefull station.
You get paid
Every rental shows in your dashboard. Withdraw your share to your bank.
Ready when your customers are
£219, delivered. No contract. Choose your plan when you switch it on.
Our stations
Four stations from £219, one app, one dashboard and the same two plans. The One is in venues today; the others are on the way.
Chargefull One
Our standard counter-top station, the one in venues today. A bright screen with the QR code, eight power banks with built-in cables.
- 8 power banks
- Screen with QR code payment
- 4G SIM, no Wi-Fi needed
Chargefull Tap
Adds a card reader. Customers tap a card or phone and take a power bank.
- 8 power banks
- Tap to pay, no sign-up
- Built-in screen
Chargefull Tower 24
Free-standing, with a large screen. For gyms, student unions and busy bars.
- 24 power banks
- Tap to pay and QR code
- Large screen
Chargefull Tower 48
The largest station. For shopping centres, arenas and events.
- 48 power banks
- Tap to pay and QR code
- Largest screen
Compare the stations
| One | Tap | Tower 24 | Tower 48 | |
|---|---|---|---|---|
| Power banks | 8 | 8 | 24 | 48 |
| Placement | Counter | Counter | Floor | Floor |
| QR code payment | Yes | Yes | Yes | Yes |
| Tap to pay | No | Yes | Yes | Yes |
| Screen | Yes | Yes | Large | Largest |
| Price | £219 | Coming | Coming | Coming |
The same power bank in every station
- Three cables built iniPhone, USB-C and Micro USB. No cable to forget.
- Return to any stationCustomers can take it from one venue and drop it at another.
- Charge level shownLights on the side show how much is left.
- Certified safeUN 38.3, CE, UKCA and RoHS.
Pricing and plans
Buy the station once, from £219. Then pick a plan: keep 80% for a £5 monthly fee per station, or keep everything for £19 a month per station. Every price is on this page.
Earn plan
You keepPlan fee: £5 a month for each station
- We keep 20%For payments, the app, the 4G SIM and support
- £2 an hour, £8 a dayThe price your customers pay
- Made for busy roomsBars, cafes, events and phone shops
Service plan
You keepPlan fee: £19 a month for each station
- We keep nothing from rentalsThe flat fee covers payments, the app, the SIM and support
- Set your own priceIncluding free for your customers
- Made for looking after peopleGyms, salons, hospitals, universities and offices
Both plans include the 4G SIM, the owner dashboard, card payments and support. No contract: change plan or stop at any time.
Work out what your station earns
Move the sliders to match your venue. Card fees and the monthly plan are already taken off.
An estimate from your own inputs, not a promise. A station in a poor spot can earn very little, so put it where people wait and can see it.
A month at your venue
- Rentals taken
- 30
- Rental income
- £60.80
- Card payment fees
- £6.99
- On Earn, you keep
- £38.05
- On Service, you keep
- £34.81
On the Earn plan, the £219 station pays for itself in 5.8 months.
Buy several, pay less
| Stations | Price each | Your share on Earn |
|---|---|---|
| 1 to 4 | £219 | 80% |
| 5 to 9 | £199 | 80% |
| 10 or more | £189 | 85% |
Owning beats hosting
The usual deal is a free station the operator owns, with a share of rentals paid to the venue.
| Chargefull | A free hosted station | |
|---|---|---|
| Who owns the unit | You do | The operator |
| Upfront cost | £219, once | None |
| Your share of rentals | 80% or 100%, by plan | Set by the operator, usually not published |
| Monthly fee | £5 or £19 | None |
| Rental price | £2 an hour, or your own on Service | Set by the operator |
| Contract | None. It is your equipment | Depends on the operator |
Own several stations
Buy stations, place them in venues near you and share the income with each venue. Start with five, or start with one and add more.
Pack prices
1 to 4 stations
Each station, delivered. You keep 80% of rentals on the Earn plan.
5 to 9 stations
Each station, delivered. You keep 80% of rentals on the Earn plan.
10 or more
Each station, delivered. You keep 85% of rentals on the Earn plan.
How a small network works
Buy
Order the stations you need. Every one arrives charged and connected.
Place
Agree a spot with local bars, cafes and gyms where people wait.
Share
Set each venue's share of rentals in your dashboard. The system pays it.
Watch
See what every station earns and move the quiet ones to busier spots.
Questions from network owners
How much should I give the venue?
It is your agreement with each venue. Many owners offer a fifth of their share. You set it per venue in the dashboard and it is paid automatically.
What if a station is not earning?
Every station shows its rentals separately. Move a quiet station to a busier venue; it reconnects on its own SIM wherever you plug it in.
Is the monthly fee per station?
Yes. Each station is on its own plan, so a busy bar can be on Earn and a gym on Service.
Need a charge?
Scan the code on a Chargefull station, pay by card and take a power bank. Bring it back to any Chargefull station.
Rent with the app or the web
Scan the code on the station with your camera to rent in the browser, or get the Chargefull app.
Four steps, about a minute
Scan
Point your phone camera at the code on the station.
Pay
Pay by card. The first five minutes are free for new customers.
Charge
Cables for iPhone, USB-C and Micro USB are built in.
Return
Push it into any free slot of any Chargefull station.
The rules, in plain words
| Price | £2 an hour, at most £8 in a day |
|---|---|
| New customers | First five minutes free |
| Card hold | A small amount is held when you start and released when you return |
| Longest rental | 48 hours |
| Not returned | £25 is charged after 48 hours and the power bank is yours |
| Faulty power bank | Return it and tell us. We refund the rental |
Support
Answers for people renting a power bank and for people who own a station. Anything else, email info@chargefull.co.uk.
Renting
I returned it but my rental is still running
Check the slot light came on when you pushed it in. If the station has no lights, it may be switched off: ask the staff. Still running? Email us with the station number and the time.
I was charged but no power bank came out
The hold on your card is released automatically. Wait a few minutes and try another slot, or email us and we will check.
The power bank is not charging my phone
Press the button on its side, and try turning the cable over. If it still does not work, return it and email us for a refund.
I lost the power bank
Email us as soon as you can. After 48 hours a £25 charge applies and the power bank is yours to keep.
Owning a station
How do I set up my station?
Plug it into a socket, put it where people can see it and switch it on. It connects on its own. See Setting up your station.
When do I get paid?
Your earnings build up in your dashboard. Withdraw them to your UK bank account once a month.
Can I change my plan?
Yes, at any time and for each station on its own.
My station has stopped working
Email us with the station number. We check it remotely first, and replace faulty parts under warranty.
I want a Screen, Tap or Tower station
Email us with the model and how many you need. We will reply with the price and delivery date.
Setting up your station
It takes about five minutes and needs a mains socket and a mobile signal. Nothing else.
Unbox
Check all eight power banks are in their slots. They arrive charged.
Plug in and switch on
The lights settle when it has connected on its own SIM, usually within a minute.
Check your dashboard
The station is already on your account. You will see it online.
Where to put it
- Where people waitThe bar, the till queue, reception or the waiting area.
- Where people can see itA station behind a pillar earns very little. Eye level, near the door, is best.
- Near a socketIt needs to stay plugged in to keep the power banks charged.
- Tell people it is thereA sign by the door and a word from staff make the biggest difference.
Your brand on a station
A power bank goes everywhere its renter goes. Put your name on it, on the station, or on the screen.
Station wraps
The whole station in your colours and artwork. Good for launches, events and venues with a strong look.
Printed power banks
Your logo on the power banks themselves, carried around the room and out of the door.
Screen adverts
Offers, menus or adverts on the Screen, Tap and Tower stations, changed remotely.
Prices depend on quantity and artwork. Email info@chargefull.co.uk with what you have in mind.
About Chargefull
Chargefull is a UK company. We sell phone charging stations to the venues and people who run them, and we run the app, payments and dashboard behind every station.
You own the station
We think the business that hosts a station should own it and keep most of what it earns.
Prices in the open
Every price and every share is on this website. No sales call needed to find out.
UK, France and the US
Our stations run in the UK, with partners selling and supporting them in France and the United States.
Order your station
Eight power banks, 4G SIM and owner dashboard, delivered from UK stock.
Station
How many
Plan
Your email app should open with your order filled in. Send it and we will reply within one working day with a secure card payment link and your delivery date. If nothing opened, email info@chargefull.co.uk.
Your order
- Stations
- 1 × £219
- Power banks
- 8 included
- UK delivery
- Included
- Monthly plan
- Earn, £5 per station
- Total today
- £219
Your monthly plan starts when the station is switched on.
Website terms
The terms for using chargefull.co.uk. Last updated 24 February 2025.
By Using Our Site You Accept These Terms and Conditions
Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, Chargefull.co.uk (“Our Site”). It is recommended that you save or print a copy of these Terms and Conditions for your future reference. These Terms and Conditions were last updated on 24th February 2025. Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately. The following document also applies to your use of Our Site:
- Our Privacy and Cookies Policy, available from the link on our Website. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer or other device that appears on, or forms part of, Our Site; and
“We/Us/Our” means Chargefull Ltd.
2. Information About Us
2.1 Our Site is operated by Chargefull Ltd. We are a limited company registered in England and Wales under company number 16206888. Our registered address is 72 Newbiggin Malton YO17 7JF.
3. How to Contact Us
To contact Us, please email Us at customerservice@chargefull.co.uk.
4. Access to Our Site
4.1 Access to Our Site is free of charge.
4.2 It is your responsibility to make the arrangements necessary in order to access Our Site.
4.3 Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.
5. Changes to Our Site
We may alter and update Our Site (or any part of it) at any time.
6. Changes to these Terms and Conditions
6.1 We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, your use of Our Site constitutes your acceptance of these Terms and Conditions. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.
6.2 If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
7. International Users
Our Site is intended for users in the United Kingdom only. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.
8. How You May Use Our Site and Content (Intellectual Property Rights)
8.1 All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
8.2 You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
8.3 You may print one copy and download extracts of any page(s) from Our Site for personal use only.
8.4 You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.
8.5 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
8.6 You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
8.7 Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works’, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office.
9. No Scraping, Text or Data Mining
9.1 You may not in any way undertake, enable, permit, authorise, or facilitate any form of web scraping or text or data mining on or with respect to any part of Our Site.
9.2 You may not use any part of Our Site or any data, Content, or information included on Our Site, for the purposes of developing or training AI models or systems.
9.3 The prohibition set out in this Part 9 covers all purposes for which such activities may be carried out including, but not limited to, the development or training of AI models or systems. This includes, but is not limited to, the use of: a) Any bot, robot, scraper, spider, or other automated system, software, algorithm, code, process, tool, or methodology used to access, obtain, copy, or republish any data, Content, or information included on Our Site; and b) Any automated techniques designed to analyse digital text or data in order to generate information or to develop or train AI models or systems.
9.4 Parts 9.1 to 9.3 shall apply to the fullest extent permissible by law.
10. Links to Our Site
10.1 You may link to any page on Our Site
10.2 Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
10.3 You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).
10.4 Your link should not use any logos or trade marks displayed on Our Site without Our express written permission.
10.5 You must not frame or embed Our Site on another website without Our express written permission.
10.6 You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.
11. Links to Other Sites
11.1 Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.
11.2 The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
12. Disclaimers
12.1 Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only.
12.2 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
12.3 If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.
13. Our Liability
13.1 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
13.2 If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
13.3 If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
13.4 Our Site is intended for non-commercial use only. If you are a consumer, you agree that you will not use Our Site for any commercial or business purposes and that We shall have no liability to you for any business losses as set out above.
13.5 Subject to Part 13.6, if you are a consumer and digital content from Our Site damages other digital content or a device belonging to you, where that damage is caused by Our failure to use reasonable skill and care, We will either compensate you or repair the damage.
13.6 Note that the right to compensation or repair in Part 13.5 will be lost if the damage in question could have been avoided by following advice or instructions from Us to install a free patch or update; if the damage resulted from your failure to follow instructions; or if the minimum system requirements provided by Us for the digital content in question were not met.
14. Viruses, Malware, and Security
14.1 We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.
14.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
14.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
14.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
14.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
14.6 By breaching the provisions of Parts 14.3 to 14.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
15. Acceptable Usage of Our Site
15.1 You may only use Our Site in a lawful manner: a) You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply; b) You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and c) You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind.
15.2 If you fail to comply with the provisions of this Part 15, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response: a) Suspend or terminate your right to use Our Site; b) Issue you with a written warning; c) Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach; d) Take further legal action against you, as appropriate; e) Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or f) Any other actions which We deem reasonably appropriate (and lawful).
15.3 We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in Part 15.2) in response to your breach.
16. How We Use Your Personal Information
We will only use your personal information as set out in Our Privacy and Cookies Policy, available on our Website.
17. Law and Jurisdiction
17.1 These Terms and Conditions, and the relationship between you and Us
(whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
17.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 18.1 takes away from or reduces your legal rights as a consumer.
17.3 If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
17.4 If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Attribution
These Terms and Conditions have been created using a document template from www.simply-docs.co.uk.
Chargefull Ltd, registered in England and Wales, company number 16206888. Registered office: 72 Newbiggin, Malton, North Yorkshire, YO17 7JF.
Rental terms
The terms for hiring a Chargefull power bank through our app.
BACKGROUND: These Terms and Conditions are the standard terms which apply: A. to the hire of portable battery chargers and related equipment to consumer customers by Chargefull Ltd a Limited Company registered in England under number 16206888, whose registered address is 72 Newbiggin Malton YO17 7JF. B. where You are hiring portable battery chargers as a “Consumer” as defined in Clause 1 of these Terms and Conditions.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“App” means the online Application used by Chargefull Ltd as the method of You registering for Our services and Our delivery of that service to You;
“Business” means any business, trade, craft, or profession carried on by You or any other person/organisation;
“Portable Chargers” means portable battery chargers supplied by Us and hired by You subject to these Terms and Conditions;
“Consumer” means a “Consumer” as defined by the Consumer Rights Act 2015, that is to say an individual who hires Portable Chargers for his/her personal use and for purposes wholly or mainly outside the purposes of any Business;
“Contract” means the legally binding agreement for the hire of the Portable Chargers by You from Us, as explained in Clause 3;
“Hire Period” means the total period for which You will hire the Portable Chargers;
“Price” means the total VAT inclusive sum payable by You for the hire of the Portable Chargers;
“Regulations” means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
“We/Us/Our” means Chargefull Ltd, a company registered in England under 16206888 of 72 Newbiggin Malton YO17 7JF and includes all employees and agents of Chargefull Ltd; and
“You” means you, the hirer of the Portable Chargers.
1.2 “writing” and any similar expression includes electronic communications whether sent by e-mail, text message, or other means.
1.3 Each reference to the singular number shall include the plural and vice versa where appropriate.
2. Information About Us
2.1 Chargefull Ltd offers a hire service for Portable Chargers using a network of host premises at which You may hire a Portable Charger for a period of time of your choosing. This facility enables You to charge your mobile device in a way convenient to you and gives you the option of the amount of time You use it and offers a wide number of locations at which You can return the Portable Charger.
2.2 If you have any questions about these Terms and Conditions or with the operation of your account through our App then please contact us at customerservices@chargefull.co.uk.
3. The Contract
3.1 These Terms and Conditions govern the use of the App and the hire of Portable Chargers from Us and will form the basis of the Contract between Us and You. Before You complete and submit the App registration of Your account please ensure that You have read these Terms and Conditions carefully. If You are unsure about any part of these Terms and Conditions, please ask Us for clarification.
3.2 Nothing provided by Us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your completed App registration constitutes a contractual offer that We may, at our discretion, accept or reject.
3.3 A Contract (i.e. legally binding agreement) between Us and You will be created upon Our acceptance of Your App registration application. No legally binding agreement will be created before or otherwise.
4. Portable Chargers
4.1 We use all reasonable endeavours to ensure that Portable Chargers provided by Us are regularly maintained, cleaned, repaired and safety- checked and/or replaced as necessary.
4.2 At the time of hire, We do not warrant that the Portable Chargers will be error free, safe to operate and fully charged.
5. Your Obligations
5.1 The following rules apply to Your hire and use of Portable Chargers:
5.1.1 You warrant that You are at least 16 years of age. If You are under 18 years of age You warrant that You have obtained the consent of Your parent or guardian to use Our services as they may be liable for Your acts or omissions in relation to the use of Our services;
5.1.2 You shall register a user account on Our App before you are able to use our services. You warrant that the information provided to Us as part of that registration is true and complete and You undertake to notify us promptly of any changes to the information You have provided to Us at registration;
5.1.3 Your user account is for Your own and exclusive use and You shall not allow any third parties to access Our services via Your account. Should You do so then You agree to be responsible for any hire costs or other charges or liabilities arising;
5.1.4 You are responsible for the security of Your user account and shall keep confidential and not disclose login or password details or
verification codes etc to any third party. As all usage of Your account is deemed to be under Your control then should Your account details be compromised and/or Your account be used without Your knowledge then You shall be responsible for any consequent loss, damage or charges up to the point at which You inform Us of the situation.
5.1.5 You shall treat the Portable Charger with appropriate care during the period of Hire, will return it in the same condition as when collected and will not wilfully damage it and You will notify Us of any damage or loss during that period immediately;
5.1.6 We make no warranty that the Portable Chargers are safe or free from defects and You agree that Your use of the Portable Charger is entirely at Your own risk and that We are not liable for any claim however arising from Your use or mis-use of the Portable Charger, Your breach of this Agreement or any interventions by any third party;
5.1.7 At the end of the Period of Hire You will return the Portable Charger into a vacant slot in one of Our host machines. The App will give guidance as to the nearest available host machine with empty spaces.
6. Hire Period and Collection
6.1 The Hire Period will begin when You release the Portable Charger from its host machine via the App.
6.2 You should check the Portable Charger at the time of collection. If there is anything or any part/s missing or if there is any visible damage to the Portable Charger or it is insufficiently charged or otherwise not as required by these Terms and Conditions You should inform Us immediately. We will use all reasonable endeavours to replace the unit and will refund to You any costs automatically incurred by releasing the damaged Portable Charger from its host machine.
7. Fees, Payment and Return
7.1 The Price for the Portable Charger will be that shown in Our App current at the time of Your hire. You will be charged for Your hire of the Portable Charger at the time when You return it in accordance with instructions on the App and as shown in Clause 5.1.6 above. Our pricing structure is currently as follows: First 5 minutes FREE After 5 minutes £0.04 (four pence) per minute Maximum daily charge £7.00 Non-return after 3 days £20.00
7.2 We may, from time to time, offer special prices, discounts and other promotional offers. Any such special prices will be valid only for the period advertised.
7.3 The Price must be paid in full when You return the Portable Charger into a host machine in accordance with Clause 5.1.6 above.
7.4 The Price shall be paid by debiting Your debit or credit card, the details of which You will have provided at the time of registering via the App for our
services;
7.5 All Prices include VAT at 20% where appropriate.
8. Our Liability
8.1 We will be responsible for any foreseeable loss or damage that You may suffer only as a result of Our breach of these Terms and Conditions or other terms of the Contract or as a result of Our negligence. Loss or damage is foreseeable only if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when the Contract is formed. We will not be responsible for any loss or damage that is not foreseeable.
8.2 In any event, Our total liability under these Terms and Conditions shall be limited to an amount equal to 5 times the value of the Contract between Us and You, the “value” being for this purpose the total Price payable by You for the individual hire.
8.3 Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors), or for fraud or fraudulent misrepresentation.
8.4 Nothing in these Terms and Conditions seeks to exclude or limit Our liability with respect to Your legal rights as a consumer. For more information on your legal rights and on the remedies, you may be entitled to if something goes wrong, please contact Us or your local Citizens Advice Bureau or Trading Standards Office.
8.5 This Agreement is designed for Your personal and domestic use. If You use Our services for commercial or business purposes then Our liability is limited. In those circumstances this Agreement represents Our entire Agreement with You and You warrant that You have not relied on any representations by Us that are not set out explicitly in these Terms and Conditions.
9. Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), pandemic, epidemic or other natural disaster, or any other similar or dissimilar event that is beyond Our reasonable control.
10. Communication and Contact Details
If You wish to contact Us with questions or complaints, You may contact Us as given in Clause 2.2 above.
11. Complaints and Feedback
11.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.
11.2 All complaints are handled in accordance with Our complaints handling policy and procedure. If You wish to complain about any aspect of Your dealings with Us, including, but not limited to, these Terms and Conditions, the Contract, or the Portable
Charger, please contact Us by email initially to the address given in Clause
2.2 above.
12. Regulations
We are required by the Regulations to ensure that certain information is given or made available to You as a Consumer before We make the Contract except where that information is already apparent from the context of the transaction. We have included the information itself in these Terms and Conditions for You to see now. All of that information will, as required by the Regulations, be part of the terms of Our Contract with You as a Consumer.
13. Termination of This Agreement
14.1 You may terminate this Agreement by notifying Us that You wish to close Your account either by email to the address given in Clause 2.2 or via the App.
14.2 We may terminate this Agreement at any time in Our absolute discretion, if You breach any of the Terms of the Agreement, if You fail to pay any sums due within 7 days of the time they become due, if You have not used Our services for a period of 6 months or if You reject any updated changes to these Terms and Conditions.
14.3 After termination of this Agreement We preserve Our rights under this Agreement to pursue any claims against you for unpaid fees or other breaches of Your obligations under this Agreement.
14. Information
As required by the Regulations:
14.1 all of the information described in Clause 12; and
14.2 any other information which We give to You about hiring Portable Chargers which You take into account when deciding to hire them or when making any other decision about doing so; will be part of the terms of the Contract (i.e., Our contract with You) as a Consumer.
15. How We Use Your Personal Information (Data Protection)
We will only use Your personal information as set out in Our Privacy Notice available HERE or on our website at chargefull.co.uk.
16. Other Important Terms
16.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, You will be informed by Us. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms will be transferred to the third party who will remain bound by them.
16.2 You may not transfer (assign) Your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
16.3 The Contract is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
16.4 If any of the provisions of these Terms and Conditions are found to be
unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
16.5 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, the Contract, and the relationship between You and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales.
17.2 As a Consumer, You will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 17.1 above takes away or reduces Your rights as a Consumer to rely on those provisions.
17.3 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by Your residency.
18. Attribution
These Terms and Conditions have been created using a document template from www.simply-docs.co.uk.
Chargefull Ltd, registered in England and Wales, company number 16206888. Registered office: 72 Newbiggin, Malton, North Yorkshire, YO17 7JF.
Privacy and cookies
How Chargefull collects, uses and protects your personal information.
Welcome to Chargefull Ltd (“Chargefull”). This Privacy Policy is designed to inform you about our practices regarding the collection, use and disclosure of personal information we receive from users of our website and App. At Chargefull, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
As part of our operations, we provide mobile power bank rental services for Android and iOS devices that you can access exclusively through our App. Payments for these services are facilitated solely through the App using Zettle by PayPal, ensuring a secure and streamlined transaction process.
Please read this document carefully to understand our policies and practices regarding your information and how we will treat it. By using or accessing our services, you agree to the collection, use, and sharing of your information in accordance with this policy. If you do not agree with this you must not use our services.
If you have any questions regarding this policy, please contact us at customersupport@chargefull.co.uk.
Types of Data Collected
The personal data we collect, use, and store depends on the service you register for and/or the nature of your interaction with our Website and App. Such data may include
1. Personal Identification Information
- Full name, phone number(s), email address
- Credit/debit card details for processing payments
- Location data, including the location, date, and time a power bank is rented and returned
- Login and account information, such as mobile number and unique user ID
2. Device and Technical Information
- Device type, unique device identifier (e.g., IMEI number, MAC address)
- Mobile network information, mobile operating system, mobile browser type
- IP address, time zone setting
3. Usage and Profile Data
- Your communication and marketing preferences
- Interests, preferences, feedback, survey responses
- Other personal data submitted to us, such as during registration for email alerts or correspondence
4. Publicly Available Data
- Publicly available personal data that you have shared via public platforms (e.g., social media feeds)
Methods of Data Collection
We collect this information through:
- Direct interactions with you (e.g., account creation, service use, correspondence)
- Automated technologies (e.g., cookies, analytics)
- Third parties or publicly available sources (as permitted by law)
Children
Our services, including our website and App, are not intended for children under the age of 16 who are not permitted to register for our services. We do not knowingly collect personal data from children under this age. Minors aged between 16 to 18 must seek parental permission before providing any personal information to us. Parents who are concerned about their children's privacy can contact us about any personal information provided by their child.
Sensitive Personal Data
We do not collect any sensitive personal data about you, which includes details about your race, ethnicity, religious beliefs, sexual orientation, political opinions, health, genetic, or biometric data, nor do we collect information about criminal convictions and offences
Use of Data
Your personal data may be processed based on more than one lawful ground. We do not use automated decision-making processes, including profiling, in handling your personal data. We processes your personal data to provide, optimise, and secure our services, as follows:
1. Service Provision and Account Management
- Purpose: We utilise your information to execute and manage the agreements you enter into with us. This includes facilitating power bank rentals, handling payments, and administering your account. Essential communications about the effective use of our service and App updates may also be sent to you.
- Legal Basis: Performance of a contract with you.
2. Location Optimisation
- Purpose: To enhance the efficiency of our service, we track the locations where power banks are picked up and returned. This helps in directing you to the nearest available units and ensures optimal placement of our resources.
- Legal Basis: Performance of a contract; necessary for our legitimate interests in managing our assets efficiently.
3. Customer Relationship Management
- Purpose: To update you on changes to our service terms, privacy policy, and to gather your input through reviews and surveys, which help improve our offerings.
- Legal Basis: Performance of a contract; compliance with legal obligations; necessary for our legitimate interests in enhancing service quality.
4. Enhancement of Services
- Purpose: We analyse usage patterns to improve our platform's responsiveness and to personalise the user experience, ensuring that our service meets your needs and preferences.
- Legal Basis: Necessary for our legitimate interests in optimising our service delivery and in in improving and expanding our business.
5. Support Services
- Purpose: When you reach out for support, we use your information to address your needs effectively, ensuring that any issues are promptly resolved.
- Legal Basis: Necessary for our legitimate interests in providing responsive customer support and maintaining user satisfaction.
6. Historical Record Keeping
- Purpose: We maintain records of your transactions and interactions with us, in order to provide tailored services and resolve any enquiries or disputes.
- Legal Basis: Necessary for our legitimate interests in maintaining accurate and detailed customer records.
7. Security Measures
- Purpose: To safeguard our services from fraud and unauthorised access, we may verify identities and monitor transactions for irregularities.
- Legal Basis: Compliance with legal obligations; necessary for our legitimate interests in protecting our operations and customers.
Data Storage and Security
Data Storage
We store all collected data on secure servers provided by leading cloud service providers, including Amazon Web Services (AWS). In this way we ensure high protective standards of data integrity and accessibility. Additionally, our services are delivered via secure 4G networks of reputable providers such as Vodafone. This allows for secure and reliable data transmission between devices and our servers.
Security Measures
Our commitment to data security is paramount. We employ a range of industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:
- Encryption: All data sent to and from our service is encrypted in transit using Secure Socket Layer (SSL)/Transport Layer Security (TLS) technology
- Access Controls: We implement strict access controls, ensuring that only authorised personnel have access to your personal data. Our staff are trained on the importance of maintaining the confidentiality and security of your information
- Regular Audits and Updates: Our systems are regularly audited and updated to adhere to the latest cybersecurity protocols and best practices, ensuring that we are equipped to defend against emerging threats
Third-Party Service Providers
We utilise third-party service providers to enhance the efficiency and security of our data storage and processing. These providers are carefully selected and reviewed to ensure they meet our high standards for data protection. We have contracts in place that require them to keep your personal data secure and not use it for their own purposes.
Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee compliance with this policy and applicable data protection laws. The DPO is also responsible for addressing any enquiries related to our data security practices and can be contacted at dpo@chargefull.co.uk
Incident Response
In the unlikely event of a data breach, we have a robust incident response plan designed to promptly address security breaches to mitigate any potential impact on your data and our services.
Data Sharing and Disclosure
We are committed to protecting the your privacy. However, there may be circumstances under which we may need to share your personal data with third parties. Below are the conditions under which such sharing might occur:
1. Compliance with Laws
We may disclose your data where required by law or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service
2. Service Provision
To facilitate our Service, we may share your data with third-party providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service and marketing assistance.
3. Business Transfers
If we are involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide you with notice before your personal data is transferred and becomes subject to a different privacy policy
4. Protection of Rights
We may share personal information if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person or as evidence in litigation in which we are involved.
Third Parties with Whom Data May Be Shared:
- Cloud Storage Providers: We use third-party cloud storage providers such as Amazon Web Services (AWS) to store and manage our data securely
- Analytics Providers: We partner with third-party analytics providers who help us understand the usage of our service, such as Google Analytics
- Payment Processors: Our service integrates third-party payment processors like Zettle by PayPal to facilitate secure transaction processing
- Marketing and Communication Service Providers: We work with marketing platforms that assist us in managing email campaigns or other marketing initiatives
Safeguards
All third-party service providers with whom we share your data are obliged to provide a level of data protection that is at least comparable to ours. We ensure this through contractual agreements that prioritise confidentiality and data security provisions.
Transparency and Control
We aim to maintain transparency about the data we collect and the purposes for which we use it. It is not our policy share your personal information with third parties for marketing purposes.
User Rights
We recognise and support the following rights regarding your personal data under applicable data protection laws:
1. Right to Access
You have the right to request access to the personal information we hold about you. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it
2. Right to Correction
You have the right to ask us to correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete
3. Right to Erasure
You have the right to request that we erase your personal data, under certain conditions. This is also known as the ‘right to be forgotten’
4. Right to Restrict Processing
You have the right to request that we restrict or suspend the processing of your personal data, under certain conditions. This means you can request us to suspend the processing of your personal data
5. Right to Object to Processing
You have the right to object to our processing of your personal data, under certain conditions, especially if you feel the processing impacts on your fundamental rights and freedoms
6. Right to Data Portability
You have the right to request under certain conditions that we transfer the data that we have collected to another organisation, or directly to you
7. Right to Withdraw Consent
Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal
How to Exercise Your Rights
To exercise any of these rights, please contact us at [insert contact details]. We will respond to your request in accordance with applicable data protection laws. Typically, there is no charge for such requests, however, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request under certain circumstances.
We will need specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed inappropriately
International Data Transfers
We operate globally, which means personal data we collect may be processed and stored in a country other than where you reside. We may transfer data to our cloud service providers or
other third parties across international borders. Here are the key aspects of our approach to international data transfers:
1. Transfer Mechanisms
Data transfers to countries outside of the European Economic Area (EEA) are conducted through secured means, ensuring that the recipient country ensures an adequate level of data protection, as determined by the European Commission, or through specific agreements using standard contractual clauses approved by the European Commission which give personal data the same protection it has in Europe
2. Safeguards
We implement strong contractual protections, data transfer agreements and additional security measures to ensure that your data receives an adequate level of protection irrespective of the location to which it is transferred. This includes adhering to the EU-U.S. Privacy Shield Framework, ensuring that any U.S. based third parties involved in data handling comply with this framework, thus providing a mechanism to obtain redress in the case of a dispute
3. Compliance with Local Laws
Prior to any data transfer, we assess the legal and privacy risks associated with such transfers. We ensure compliance with local laws and regulations and apply stringent data protection and privacy controls that meet or exceed those local requirements
4. Your Rights Regarding International Transfers
You have the right to be informed of any international transfer of your data, the recipients and the specific safeguards in place. Should you wish to obtain more information or have any concerns about international data transfers, please contact our Data Protection Officer dpo@chargefull.co.uk
Cookies and Similar Technologies
We are committed to protecting your privacy. This Privacy Policy explains how we use cookies and similar technologies on our website, how we process data collected through these technologies, and your rights regarding such data.
1. What Are Cookies and Why We Use Them
Cookies are small text files of letters and numbers stored on your device when you visit a website. Whenever you visit the same website again, the information stored in the cookie can be retrieved to notify the website of your previous activity. Cookies help us:
- Facilitate website navigation
- Maintain the quality of online services
- Provide additional security
- Customise your access to the website
- Remember you when you return
A cookie cannot give us access to your computer or to information beyond what you provide. We don’t store personally identifiable information such as your name or address in cookies we create. However, we use encrypted information gathered from them to help improve your experience on the website. If you don’t wish to enable cookies, you will still be able to browse the website and use it for research purposes.
2. Types of Data Collected
Cookies may collect the following types of data:
- IP address and device information
- Browser type and version
- Referring website URL
- Pages viewed and time spent on the site
- Preferences and settings
We ensure that any data collected through cookies is anonymised and does not identify you personally unless you voluntarily provide personal information.
3. How We Use Data Collected from Cookies
Data collected from cookies helps us:
- Maintain website security and functionality
- Analyse usage patterns to enhance website performance
- Deliver relevant content and advertising based on browsing behaviour
- Personalise user experience according to preferences
4. Third-Party Cookies
When you visit our website, you may notice some cookies that are not related to us. For example, embedded content (such as videos or social media links) may send you cookies from third-party websites. We have no control over these cookies and recommend you check the respective third-party websites for more information about their cookie policies and how to manage them.
5. Managing and Controlling Cookies
You can manage or delete cookies at any time through your browser settings. Most browsers allow you to:
- Delete all cookies
- Block third-party cookies
- Block all cookies from specific websites
- Receive alerts when cookies are being used
For detailed instructions, refer to:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Edge
Security of Your Data
We implement robust security measures and use our best endeavours to protect your data against unauthorised access, alteration, disclosure or destruction. However, no internet-based site can be 100% secure, so we cannot guarantee absolute security.
Links to Other Sites
Our services, including our website and App may contain links to external websites that are not operated by us. These links are provided for your convenience and to provide further information. As we have no control over the content or privacy practices of these sites we do not accept responsibility or liability in this regard.
Your Interaction with Other Sites
When you click on a link to an external site, you are leaving our service and are subject to that site’s privacy policies and terms & conditions, which may be different to ours, and we strongly advise you to review these before sharing any personal information or engaging in any transactions
External Site Content
The inclusion of any links does not necessarily imply a recommendation nor that we endorse any views expressed within them. Each site has its own privacy policy, which may differ from ours, and we encourage you to review these policies when visiting external sites
Changes to This Privacy Policy
Chargefull reserves the right to update or change our Privacy Policy at any time. Changes to this Privacy Policy are effective when they are posted on this page. We will notify you of any changes by posting the new Privacy Policy on our site. We may also choose to notify you via email or a prominent notice on our service, depending on the significance of the changes.
We encourage you to periodically review this Privacy Policy. Your continued use of our services after any amendment will constitute your acknowledgment and acceptance of the modifications to the Privacy Policy.
Contact Information
If you have any questions about our Privacy Policy or the practices of this site, or if you need to enquire about or manage the personal information we hold about you, please contact us in initially at: customerservices@chargefull.co.uk
Company Information
Chargefull Ltd is registered in England and Wales as company number 16206888 Registered at 72 Newbiggin, Malton, YO17 7JF
Chargefull Ltd, registered in England and Wales, company number 16206888. Registered office: 72 Newbiggin, Malton, North Yorkshire, YO17 7JF.